Privacy Policy

1. Who We Are

VegaStars Casino operates this website and is the data controller for personal information collected from players. We take your privacy seriously and comply with applicable data protection laws. Our registered address and company details are available on request via our support team.

2. Information We Collect

We collect the following types of information:

• •Registration data: name, email address, date of birth, phone number, country of residence.
• •Identity verification: government-issued photo ID, proof of address (KYC requirements).
• •Financial data: payment method details, transaction history, deposit and withdrawal records.
• •Usage data: games played, session duration, device type, IP address, browser type.
• •Communication data: live chat transcripts, support emails, and feedback you submit.

3. How We Use Your Information

We use your personal data to:

• •Operate and maintain your casino account
• •Process deposits and withdrawals
• •Verify your identity and age (KYC compliance)
• •Detect and prevent fraud, money laundering, and problem gambling
• •Send bonus notifications, promotional offers, and account updates (where you've opted in)
• •Comply with legal obligations under gaming and financial regulations
• •Improve our platform and personalise your experience

4. Data Sharing

We do not sell your personal data to third parties. We share data only with: payment processors (to handle transactions), identity verification services (for KYC), regulatory authorities (when legally required), and technology service providers who assist us in operating the platform (under strict confidentiality agreements). All third-party processors are required to maintain appropriate security standards.

5. Data Retention

We retain your personal data for as long as your account is active, plus a minimum of 5 years after account closure (required by gaming licence regulations and anti-money laundering laws). Transaction records are retained for 7 years. If you request account deletion, we will anonymise your data where possible while retaining records required by law.

6. Cookies

We use cookies and similar technologies to: maintain your login session, remember preferences, track affiliate referrals for bonus attribution, and analyse site usage. Essential cookies cannot be disabled as they're required for the site to function. Analytics and marketing cookies can be managed via your browser settings. We do not use third-party tracking cookies from advertising networks.

7. Your Rights

You have the right to:

• •Access the personal data we hold about you
• •Correct inaccurate data
• •Request deletion (subject to legal retention requirements)
• •Withdraw consent for marketing communications at any time
• •Lodge a complaint with the relevant data protection authority

To exercise any of these rights, contact our support team via live chat or email.

8. Security

All data is transmitted via 256-bit SSL encryption. We maintain industry-standard security measures including access controls, encrypted storage, and regular security audits. Player funds are held in segregated accounts separate from operational funds. Despite these measures, no internet transmission is 100% secure — we encourage you to use strong passwords and enable two-factor authentication.

9. Contact

For privacy-related questions, contact our Data Protection team via the live chat on this site or the support email address listed in your account dashboard. We respond to privacy requests within 30 days.